▲ Navien House “My Home” screen image (photo courtesy of KD Navien)

[Feb. 11, 2026] Optimize Living & Environment—KD Navien has fully revamped its online platform “Navien House.”

With this renewal, KD Navien has enhanced the entire process to allow customers to seamlessly access everything from product purchase to installation, subscription, and after-sales service more conveniently and efficiently. The most notable change is its transformation into both a “core digital sales and marketing hub” and a “living & environment solutions platform,” driven by lifecycle-based data analysis and improved customer management efficiency.

The most notable update is the introduction of the “My Home” feature. It has shifted from company-centered product categorization to offering integrated solutions tailored to customer-specific spaces and needs. For example, when users enter information such as the size and layout of their home, it automatically recommends products optimized for that space. This allows customers to avoid the inconvenience of individually comparing products such as boilers, dehumidifying ventilation air purifiers, and Navien mats, and easily find the KD Navien products best suited to their living environment. A “Package” feature has also been adopted, allowing users to select categories like △ fresh air, △ comfortable kitchen, △ warm heating, and △ restful sleep to receive linked product recommendations. It further enhances usability by enabling customers to select products without extensive consideration.

In addition, KD Navien has significantly improved the accessibility of its subscription services. Previously, subscription applications required phone calls or visits to dealers, but with this revamp, KD Navien has introduced the “Instant Subscription” feature, enabling customers to complete everything from product information review to contract in Navien House. The “Instant Subscription” feature will first be applied to Navien mats and will later expand to boilers, ventilation air purifiers, and 3D air hoods. The platform also improves subscription management by enabling customers to easily check contract details, payment records, payment methods, and care service schedules.

Customer support features have been further strengthened. A “Customer Support” menu has been placed at the top of the platform, allowing users to quickly and easily access services such as after-sales service requests, self-diagnosis, product manuals, and real-time chat. It is also notable that customers can access quicker consultations by registering their products after membership registration. The “Purchase Consultation” menu has been improved to allow customers to receive assistance from a professional consultant by entering only the desired product, name, and contact details.

At the same time, the “Story” menu has been completely revamped to allow customers to more easily and engagingly access various brand content such as product reviews, purchase tips, new product information, promotions, and TV commercials.

This revamp also included simultaneous updates to the corporate website and B2B site, taking into account not only general customers but also job applicants, construction companies, and public institutions. In particular, the “Partner Hub” for dealers and installation technicians has been completely rebuilt to establish a more comprehensive support system. In addition, key information such as KD Navien’s history, vision, and business status has been made more intuitive to understand.

“The focus of this revamp is to strengthen our ‘omni-platform’ capabilities by integrating online and offline channels, allowing customers to easily find and purchase KD Navien products. We will continue to provide personalized products and services aligned with customer lifestyles and deliver a comfortable living environment,” said Kim Yong-bum, Chief Sales and Marketing Executive at KD Navien.